Molle Industriali Conte was founded in 1953 and produces high precision springs for technologically advanced industry sectors such as automotive, computers, and aerospace. Molle employs around 70 workers and has been SA8000 certified for over 15 years, since 2003.

Seeing the Internal Value

Molle initially sought SA8000 certification not because of outside demand or pressure, but because management saw the potential internal value of certification. Management saw improving their social performance as a “cost and consequence of respect of rules.” They believed that SA8000 could bring substantial internal value through a healthy working environment, increased salary, and worker commitment.

Business As Usual

In the years since certification, their assumptions have been validated. As their systems matured, SA8000 became a vital part of the way Molle does business. Social performance is part of their business structure, with SA8000 goals and evaluation requirements integrated into business planning at the highest level. Workers are kept informed on performance, constantly involved in business management, and receive ongoing updates on trends and new directions for the company. Molle has seen increased productivity and extremely low absenteeism and employee turnover rates. Molle has also found SA8000 valuable for communicating with external stakeholders, especially with buyers interested in the certificate. SA8000’s reputation and it’s robust oversight program, allows Molle to quickly communicate the company’s values and commitment to good labor practices.

Good Practice: Systematic Approach to Continual Improvement

One way Molle has leveraged SA8000 to benefit their business is by using a centralized system to more accurately measure performance and encourage data driven improvements. Using a popular project management software, Molle translated the SA8000 Standard into Key Performance Indicators (KPIs)–data points that express progress on performance. For example, to track remediation efficacy, one KPI may be the number of complaints closed with a satisfactory result for all actors.

Molle’s KPI tracking system has facilitated a systemized approach to improvement. Because they measure and track important indicators in a centralized location, Molle can see where their performance is lacking, where processes are failing, and where their efforts are succeeding. It allows reporting against performance within the management team, with stakeholders, and with workers.
看到内在价值

Molle最初寻求SA8000认证不是因为外部需求或压力，而是因为管理层看到了认证的潜在内部价值。管理层将改善社会绩效视为“遵守规则的代价和后果”。他们相信SA8000可以通过健康的工作环境，增加的薪水和工人的承诺带来巨大的内部价值。

照常营业

自认证以来的几年中，他们的假设已经得到验证。随着系统的成熟，SA8000成为Molle开展业务的重要组成部分。社会绩效是其业务结构的一部分，最高级别将SA8000目标和评估要求集成到业务计划中。不断向员工通报绩效，不断参与业务管理，并不断接收有关公司趋势和新方向的最新信息。Molle的生产力得到提高，缺勤率和员工离职率极低。Molle还发现SA8000对于与外部利益相关者，特别是与对证书感兴趣的买家进行沟通很有价值。SA8000的声誉及其强大的监督计划，

良好做法：持续改进的系统方法

Molle利用SA8000使其业务受益的一种方法是使用集中式系统，以更准确地衡量性能并鼓励以数据为依据的改进。使用流行的项目管理软件，Molle将SA8000标准转换为关键绩效指标（KPI）–表示绩效进展的数据点。例如，为了跟踪补救效果，一项KPI可能是已针对所有行为者达成满意结果的投诉数量。

Molle的KPI跟踪系统促进了系统化的改进方法。因为他们在集中的位置测量和跟踪重要的指标，所以Molle可以看到缺乏绩效的地方，流程失败的地方以及努力取得成功的地方。它允许根据管理团队，利益相关者和工人的绩效报告。

#英语 Management performance#